| Position Description Functional Title: Receptionist Department: Human Resources/Admin Location: Dahill Note: Statements included in this description are intended to reflect in general the duties and responsibilities of this classification and are not to be interpreted as being all-inclusive. RelationshipsReports to: Branch Manager Subordinate staff: None Other internal contacts: All Employees Summary Statement: Provide assistance to all incoming callers and customers; to ensure that all Dahill customers are being assisted promptly. DomainsA. Customer Service Providing assistance to all incoming callers. Transferring calls accordingly. Greeting customers and Dahill guests upon arrival; ensure they are being assisted promptly. •B. Matching Pulling out all file copies from stack and mail out customer invoice. Copying all file copies and distribute accordingly to sales representatives. Matching all packing slips with same numerical invoice and sales order. Scanning all documents into Fortis. Indexing documents electronically. Shredding all documents that have been scanned. Periodically sorting through old sales orders to update existing files. •C. Projects Accomplishing various projects for department managers, often in the incumbent's area of interest. •D. Inside Relations Providing assistance to all departments when needed, only if cleared through supervisor. Distributing mail to employees when needed. You will also back up the Branch Administrator. These duties could include producing proposals for sales reps, and doing projects assigned by Branch Manager. Retrieving customer information for sales reps. •E. Knowledge and Skills Oral communications skills, including listening and questioning. Social skills to communicate with customers; to represent Dahill and strengthen its image. Handle all situations in an appropriate manner. •F. Education High School Diploma required. G. Physical Characteristics See to read fine print and read information directly off of computer screen. Use of hands and fingers to write; type; dial. Speak and communicate clearly. •H. Other Characteristics Dress and behave in a professional manner; representing Dahill at all times. | 
